Privacy Policy

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Privacy Policy

Last updated: July 16, 2026

Memorial Park Services, Inc. respects your privacy. This Privacy Policy explains what information we collect through MemorialParkServices.com, how we use it, and the choices available to you.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Complete a contact or information-request form
• Ask about cemetery property, burial arrangements, memorials, monuments, mausoleum crypts, columbarium niches, or related services
• Make an online payment
• Sign up to receive updates or promotional communications
• Contact us by telephone, email, through our website, or in person

This information may include:

• Your name
• Email address
• Telephone number
• Mailing or billing address
• Information included in your message
• Information about the cemetery services or products you are interested in
• Information needed to process or document a payment
• Communications between you and Memorial Park Services, Inc.

Please do not send Social Security numbers, medical records, account passwords, or other highly sensitive information through our general website contact form.

Payment Information

When you make an online payment through our website, your payment is processed by GoDaddy Payments, a third-party payment processor.

GoDaddy Payments may collect and process information such as:

• Your name
• Payment card number
• Card expiration date and security code
• Billing address
• Bank account information, when applicable
• Transaction and device information

Memorial Park Services, Inc. generally does not receive or store your complete payment card or bank account information. We may receive limited transaction details, including your name, payment amount, payment date, payment status, and transaction or confirmation number.

GoDaddy Payments handles payment information according to its own privacy, security, and payment-processing practices.

Information Collected Automatically

When you visit our website, our website platform and service providers may automatically collect certain information, including:

• Your Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed
• Links clicked
• The date and time of your visit
• The website or search engine that referred you to our site
• General location information based on your Internet Protocol address

We may use cookies and similar technologies to operate the website, understand website traffic, remember visitor preferences, and improve the website experience.

2. How We Use Information

We may use the information we collect to:

• Respond to your questions or requests
• Provide information about cemetery property, burial arrangements, memorials, monuments, and related services
• Schedule appointments or follow-up conversations
• Process and document payments
• Maintain business, accounting, and customer-service records
• Communicate with customers and families
• Send updates or promotional communications when requested
• Operate, maintain, secure, and improve our website
• Understand how visitors use our website
• Prevent fraud, misuse, or security problems
• Comply with legal, regulatory, accounting, and contractual requirements
• Protect the rights, property, and safety of Memorial Park Services, Inc., our customers, and others

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to analyze website traffic and improve the website experience.

Cookies are small data files stored on your browser or device. Some cookies are necessary for the website to work properly. Other cookies may help us understand how visitors use the website.

You may accept or decline optional cookies through the cookie notice displayed on our website. You may also control cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

4. Google reCAPTCHA

Our website uses Google reCAPTCHA to help protect contact forms from spam, fraud, and automated submissions.

Your use of reCAPTCHA may be subject to Google’s Privacy Policy and Terms of Service. Google may collect device, browser, interaction, and other technical information to determine whether a website submission is being made by a person or an automated system.

5. Email Communications

When you choose to join our email list, we may send you updates, announcements, promotions, or information about our services.

You may ask us to stop sending promotional email communications at any time by using an unsubscribe option included in the message, when available, or by contacting us.

We may still send nonpromotional communications related to an inquiry, payment, transaction, appointment, contract, or service you requested.

6. SMS and Text Messaging Privacy
When you provide your mobile telephone number and consent to receive text messages, Memorial Park Services, Inc. may use your number to send appointment information, cemetery record-review communications, customer-service messages, payment or account information, service updates, and promotional communications you have agreed to receive.
 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
 

We may share mobile information with telecommunications carriers, messaging-platform providers, and other service providers only as necessary to transmit and manage our text-message communications.
 

Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

7. How We Share Information

We do not rent or sell customer contact information for money.

We may share information with companies and individuals that help us operate our business, such as:

• Website hosting and website-management providers
• GoDaddy Payments, financial      institutions, and other providers involved in processing or documenting payments
• Email and communication providers
• Analytics and website-security providers
• Accounting, legal, insurance, and professional advisers
• Contractors or service providers involved in cemetery, burial, installation, memorial, or related services
• Government agencies or law-enforcement authorities when required by law

These parties may receive only the information reasonably necessary to perform services on our behalf or complete a requested transaction.

We may also disclose information:

• With your permission
• To comply with a court order, subpoena, legal process, or applicable law
• To investigate fraud, security threats, or possible illegal activity
• To protect the safety, rights, or property of Memorial Park Services, Inc., our customers, or others
• As part of a sale, merger, restructuring, or transfer of some or all of our business or assets

8. Information Security

We use reasonable administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, payment system, or storage system can be guaranteed to be completely secure. You submit information through the website at your own risk.

9. Information Retention

We retain personal information for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Process and document payments
• Maintain cemetery, customer, contract, accounting, and business records
• Resolve disputes
• Enforce agreements
• Meet legal, regulatory, tax, and insurance requirements

Different types of information may be retained for different periods depending on the purpose for which the information was collected.

10. Your Choices and Privacy Requests

You may contact us to:

• Ask what personal information we have about you
• Request that inaccurate information be corrected
• Request deletion of information, when legally permitted
• Ask us to stop sending promotional communications
• Ask questions about how your information is used

We may need to verify your identity before completing certain requests. We may also retain information when required or permitted by law, including information related to contracts, cemetery records, transactions, payments, disputes, or legal obligations.

Depending on where you live, you may have additional privacy rights under applicable law. We will respond to valid requests as required by applicable law.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, delete the information.

12. Third-Party Websites

Our website may contain links to websites or services operated by other organizations.

Memorial Park Services, Inc. is not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal obligations.

When we update the policy, we will revise the “Last updated” date at the top of this page. The updated policy becomes effective when it is posted on the website.

Contact Us

For questions or requests concerning this Privacy Policy or your personal information, please contact:

Memorial Park Services, Inc.

2600 Muscatine Avenue Iowa City, Iowa 52240 

Telephone: (319) 338-0231 

Website: MemorialParkServices.com

You may also contact us through the contact form on our website.